Write to us

WeMart Online
PO Box 4120
Hoppers Crossing VIC 3029

Call us

(03) 9122 5234

FREQUENTLY ASKED QUESTIONS

When will my order arrive?

Shipping varies from state to state, as well as the type of product. Bulkier products may take slightly longer to reach their final destination. Most couriers will provide a rough estimated time of arrival on the couriers tracking page. We strongly advise to refer to the shipping couriers website for more information.

Generally, the shipping time frame to Metro delivery zones is 4-10 business days and up to 15+ business days for Non-Metro delivery zones.

If your parcel has been delayed and it is now over 5 business days since the estimated delivery, please get in touch with us so we can investigate the whereabouts of your delivery.

Where can I view my sales receipt?

Our system will automatically send a copy of your invoice to your nominated email, once the order has been fulfilled complete by us. Please check your Junk or Spam folder in the unlikely event the email has landed there.

You can also view a copy of your orders under the My Account section of the site.

How can I return an item?

Please see our Warranty & Returns Policy for more information regarding eligibility criteria for returning a product.

Generally, we do not accept returns due to Change of Mind or Incompatibility, unless of course, the product was found to be faulty or defective or in accordance with the Australian Consumer Law.

Will you restock items indicated as “out of stock"?

We do our best to ensure stock levels are reported correctly - for items which are marked as out of stock, it means they currently are not available.

Please get in touch with us to verify whether or not we expect more stocks of a particular product and we can follow-up with our supplier on an estimated re-stock date.

CONTACT US WITH ANY QUESTIONS

If you are requesting an order update, please be sure to keep an eye on your emails and/or Order History section of your account. In the unlikely event you haven't received any emails from us, please be sure to check your Junk/Spam folders before getting in touch with us.

Please provide the serial number of your faulty item. If no Serial Number (S/N) is applicable, please write "N/A".

So we can better understand the fault or issue you're facing, please provide more detail here.

If you are discussing about a particular product, please copy the item URL here.

In order for us to associate this request to the appropriate department, we need to know if you are lodging a complaint, or if you are facing issues with the website or our services.

We are sorry that you've had to raise a complaint.

Please fill out all the fields to the best of your knowledge, and we will forward this complaint to the associated team. We will endeavor to have your complaint resolved within 5 working days.

Please be aware that our complaints department is the highest level you can reach, and decisions made by this department are final. There are no supervisors that can review complaints, as complaints are handled by the highest team, with the highest authority.

You can find your order number in your confirmation email.

Please provide us with as much detail so we can help investigate this matter further.

Please upload supporting evidence, including photos of any product identifiers and serial numbers where applicable. For any larger files, such as videos, that aren't supported here, please upload them to Google Drive, Dropbox, OneDrive or WeTransfer, and share the link below.

You can share your Dropbox, Google Drive, OneDrive, WeTransfer links here.

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